Refund & cancellation policy
Effective — HeylpMATE Flatmate Assist
DIY Plan (₹449 · 30 days)
- Refund eligible after 30 days if no flatmate found.
- Value-of-service portion only; platform fee is non-refundable.
- Requests must be raised within 3 months of purchase.
- Maximum 2 lifetime refunds per account.
Relax Plan (₹749 · 45 days)
- 50% refund after 45 days if fewer than 10 visits were arranged.
- Not applicable if the user did not respond to the assigned Relationship Manager.
Credits
- Non-refundable once used.
- Unspent credits refundable within 7 days of recharge.
All approved refunds are processed within 5 to 7 business days via the original payment method.